In Metropolitan France the delivery costs depend on the delivery method chosen:
- If you opt for delivery by Mondial Relay, the shipping costs will be charged €3.90 (4 to 7 working days).
- If you opt for Standard delivery, the shipping costs will be charged €5.90 (3 to 5 working days).
- If you opt for Express delivery, the shipping costs will be charged €9.90 (48 working hours).
Returns in France are offered via Mondial Relay (see return)
For Belgium and Luxembourg:
- If you opt for delivery by Mondial Relay, the shipping costs will be charged €4.90 (4 to 7 working days).
- If you opt for Standard delivery, the shipping costs will be charged €7.90 (3 to 5 working days).
- If you opt for Express delivery, the shipping costs will be charged €12.90 (1 to 3 working days).
For international deliveries, the shipping costs are:
- 15€ for the United Kingdom (2 to 7 working days)
- 9€ for Switzerland (5 to 7 working days)
- 8€ for Zone 1: Germany and the Netherlands (5 to 7 working days).
- €9 for Zone 2: Belarus, Bulgaria, Greenland, Hungary, Latvia, Liechtenstein, Romania, Slovakia, Slovenia, the Vatican, Estonia, Poland, Austria, Denmark, Ireland, Italy , Lithuania, Portugal, Spain, Sweden (5 to 7 working days).
- 15€ for Norway and Greece (3 to 6 working days)
- 22€ for: Andorra, Canada, United States, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Turkey, Ukraine, Serbia, North Macedonia, Albania and Bosnia and Herzegovina (5-7 business days).
- €29 for: China, United Arab Emirates, Japan, South Korea, Singapore, British Indian Ocean Territory, Hong Kong SAR China, Israel, Kuwait, Lebanon, Taiwan, India, Indonesia, Mexico ( 6 to 10 working days).
- €39 for: Australia, New Zealand, Qatar, Saudi Arabia, United Arab Emirates (10 to 13 working days).
Deliveries are offered:
- In metropolitan France above 100€ of purchase.
- In Belgium and Luxembourg above 150€ of purchase.
- In Switzerland above 200€
- In UK above 150€
- In Europe for Zone 1: Germany and the Netherlands above 150€ of purchase.
- In Europe for Zone 2: Estonia, Hungary, Latvia, Slovakia, Slovenia, Poland, Austria, Denmark, Ireland, Italy, Lithuania, Portugal, Spain, Sweden, Belarus, Bulgaria, Greenland, Vatican City State, - - --Liechtenstein, Romania above 150€ of purchase.
- For Norway and Greece above 250€
- For Serbia, North Macedonia, Canada, United States, Albania, Bosnia and Herzegovina, Andorra, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Turkey, Ukraine above 250€ purchase.
- In the rest of the world above 500€ of purchase.
The products leave our warehouses within 24 hours (working days) subject to payment and available stocks. The delivery times that we indicate are those generally observed by carriers, we cannot be held responsible for any transport contingencies.
Any customs fees and various taxes payable for international orders are the full responsibility of the customer.
If the products are unfortunately not in stock, we will notify you by email as soon as possible. You will then have the choice between an exchange or a refund.
You are important: so we put a lot of care in your packages, so your items are wrapped in tissue paper before being placed in a suitable carton. Which is great for a gift! So you can let us know and we'll leave a note for you to write in the package!
1.2. Packages that cannot be delivered
If you are absent when the products are delivered the courier will offer you a different collection option. However, if the package is returned to us, you will be subject to new delivery charges in the event of double shipments.
1.3. Lost packages
If you do not receive your package within 15 days, you must notify us at email@example.com. Otherwise it could affect our ability to track the package and thus the reimbursement of the sums owed to you.
1.4. Missing or damaged products
All products sold on our site have been checked before being sent. However, if the products are damaged or a product of your order is missing, inform us as soon as possible at the email address firstname.lastname@example.org.
You will then have the choice between an exchange or a refund.
However, we will have the right to ask you for a return to check the condition of the product before proceeding with the exchange or refund.
Your satisfaction is our priority, so we hope you are happy with your new products.
However if you are not satisfied we can give you a refund.
Please note that we do not accept returns of hair accessories, hats, socks, tights, swimwear for hygienic reasons.
If you wish to return an item, please let us know within 15 days of delivery to the email address email@example.com.
Returns in France are offered via Mondial Relay:
- Contact us at firstname.lastname@example.org
- We will send you back your slip as soon as possible so that you can drop off your parcel at a relay point.
- Upon receipt of the package and verification of the goods, we will make the refund.
To be reimbursed, all items must be returned new, unwashed, in their original packaging, with the labels still attached, within 15 working days after the delivery date.
The shoes must be in their original packaging, also new, as it is considered part of the product. Please do not use the shoe box as the package packaging.
International return costs will only be covered in the following cases:
- A product does not conform to the description on the website;
- A product is damaged.
In all other cases, the return costs are your responsibility.
Return costs from abroad are not covered, however your return costs can be refunded with PayPal.
Responsibility for the products remains with you until we receive the product. We therefore advise you to be very careful with the packaging of the items, they will not be refunded if they have been damaged. In addition, we recommend that you use a delivery against signature system, as we will not be able to refund items that we have not received. On the other hand, please keep the proof of shipments until we have reimbursed you.
We can however schedule a return, and subtract the amount of it from your refund for more convenience. The responsibility is therefore ours from the delivery of the package to the courier.
Once the products have been accepted we will refund you via the credit card used for payment.
Please send all returns to:
4 rue Berthelot