1. Deliveries

In mainland France, Belgium and Luxembourg, delivery costs depend on the delivery method chosen:

If you opt for Standard delivery, shipping costs will be charged 5€ (2 to 5 working days).
If you opt for Express delivery, shipping costs will be charged 9 (48 working hours)
 

For international deliveries, the shipping costs are:
 
- 8€ for the Zone 1: Austria, Cyprus, Croatia, Denmark, Spain, Finland, Italy, Ireland, Monaco, the Netherlands, Portugal, Sweden, Switzerland and the United Kingdom (2 to 7 working days).
 
- 13€ for Zone 2 : Albania, Belarus, Bosnia Herzegovina, Bulgaria, Estonia, Greece, Greenland, Hungary, Latvia, Liechtenstein, Norway, Czech Republic, Romania, Slovakia, Slovenia and Vatican (2 to 7 working days).
 
- 20€ for: Andorra, Canada, EUnited States, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Poland, Serbia, Turkey and Ukraine (2 to 5 working days).

- 29€ for: Saudi Arabia, Australia, China, EUnited Arab Emirates, Japan and New Zealand (2 to 5 working days).


Deliveries are offered:

- In mainland France, Belgium and Luxembourg above 100 € of purchase.

- In Europe for Zone 1: Germany, Austria, Cyprus, Croatia, Denmark, Spain, Finland, Italy, Ireland, Monaco, Netherlands, Portugal, Sweden, Switzerland and United Kingdom above 120€ of purchase.

- In Europe for Zone 2: The Albania, Belarus, Bosnia Herzegovina, Bulgaria, Estonia, Greece, Greenland, Hungary, Latvia, Liechtenstein, Norway, Czech Republic, Romania, Slovakia, Slovenia and the Vatican above 300€ of purchase.

- For the United States, Canada, Andorra, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Poland, Serbia, Turkey and Ukraine above 200 € of purchase.

- In the rest of the world above 500€ of purchase.


The products leave our warehouses within 24 hours (working days) subject to payment and available stocks. The delivery times that we indicate are those generally noted by the carriers, we cannot be held responsible for any vagaries of transport.  

The possible expenses of customs and various taxes due for international orders are to be paid in full by the customer. 

If the products are unfortunately not in stock we will notify you by email as soon as possible. You will then have the choice between an exchange or a refund.


1.1. Packaging

You are important: so we put a lot of care in your packages, so your items are wrapped in tissue paper before being placed in a suitable carton. Which is ideal for a gift! So you can let us know and we will leave a note that you can write in the package!

1.2. Packages that cannot be delivered

If you are absent during the delivery of the products, the courier will offer you a different collection option. However, if the package is returned to us, you will be subject to new delivery charges in the event of double shipments.

1.3. Lost packages

If you do not receive your package within 15 days you must notify us at hello@kidiwi-handmade.com. Otherwise it could affect our ability to track the package and thus the reimbursement of the amounts due to you.

1.4. Missing or damaged products

All products sold on our site have been checked before being sent. However, if the products are damaged or a product in your order is missing, inform us as soon as possible at the email address hello@kidiwi-handmade.com.

You will then have the choice between an exchange or a refund.

However, we will have the right to ask you for a return to check the condition of the product before exchanging or refunding.

 

2- Returns

Your satisfaction is our priority, so we hope you are happy with your new products.

However if you are not satisfied we can give you a refund.

Please note that we do not accept returns of hair accessories, hats, socks, tights, swimwear for hygienic reasons.

If you wish to return an item, please let us know within 7 days of delivery to the email address hello@kidiwi-handmade.com.

To be reimbursed, all items must be returned new, in their original packaging, with the labels still attached, within 15 working days after the delivery date.
The shoes must be in their original packaging, which is also new, as it is considered part of the product. Please do not use the shoebox as packaging for the package.

Return costs will only be covered in the following cases:

- A product does not comply with the description of the website;

- A product is damaged.

In all other cases the return costs are your responsibility.

You are responsible for the products until we receive the product. We therefore advise you to be very careful with the packaging of the items, they will not be refunded if they have been damaged. In addition, we recommend that you use a signature delivery system, as we will not be able to refund items that we have not received. On the other hand, please keep proof of postings until we have reimbursed you.

However, we can schedule a return, and subtract the amount from your refund for convenience. Responsibility is therefore our from the delivery of the package to the courier.

Once the products have been accepted we will reimburse you via the credit card used for payment.

Please send all returns to:

KIDIWI

4 rue Berthelot

95300 Pontoise

FRANCE