Alenza, Round neck cardigan 100% merino wool, Emerald
SIZE GUIDE
- Baby sizes
AGE |
SIZE |
WEIGHT |
3 months |
60 cm |
5-6 kg |
6 months |
67 cm |
7-8 kg |
9 months |
71 cm |
8-9 kg |
12 months |
74 cm |
9-10 kg |
18 months |
81 cm |
11 kg |
- Children's sizes
AGE |
SIZE |
CHEST TOUR |
WAIST SIZE |
2 years |
86 cm |
52 cm |
48 cm |
3 years |
98 cm |
53 cm |
50 cm |
4 years |
104 cm |
56 cm |
52 cm |
5 years |
110 cm |
58 cm |
53 cm |
6 years |
116 cm |
60 cm |
54 cm |
7 years |
122 cm |
62 cm |
55cm |
8 years |
128 cm |
64 cm |
57 cm |
9 years |
134 cm |
66 cm |
58 cm |
10 years |
140 cm |
70 cm |
61 cm |
11 years |
146 cm |
73 cm |
62 cm |
12 years |
152 cm |
76 cm |
64 cm |
MAINTENANCE ADVICE
- Knitwear, wool, cashmere
Our knitwear as well as all our wool and cashmere items should be hand washed inside out, in cold water, with a suitable detergent, so that the size of the product is not affected.
They can be ironed inside out at low temperature and preferably should not have direct contact with the iron.
Under no circumstances can they be left to soak or put in the dryer, these processes could affect the product.
- Cotton articles
All cotton and organic cotton items can be machine washed inside out at 30°; however, we advise you to avoid an overly powerful spin system.
They can be ironed on the reverse side at medium temperature.
Please note that cotton velvets must be ironed at low temperature, always inside out. And preferably should not have direct contact with iron.
Under no circumstances can they be left to soak or put in the dryer, these processes could affect the product.
- Synthetic materials articles
All items made of synthetic materials can be machine washed inside out at 30°; however, we advise you to avoid an overly powerful spin system.
They can be ironed at low temperature on the reverse side and preferably should not have direct contact with the iron.
Under no circumstances can they be left to soak or put in the dryer, these processes could affect the product.
4. Exceptions
Jackets and coats and 100% silk items can only be cleaned by dry cleaning.
Accessories such as bow ties, swimsuits or headbands can be washed but preferably by hand, do not soak.
LIVRAISONS ET RETOURS
- Deliveries
- If you opt for delivery to Mondial Relais, shipping costs will be charged 3.90€ (4 to 7 business days).
- If you opt for Standard delivery, shipping costs will be charged€5.90(3 to 5 working days).
- If you choose an Express delivery shipping costs will be charged 9,90€ (48 working hours).
- If you opt for delivery to Mondial Relais, shipping costs will be charged 4.90€ (4 to 7 business days).
- If you opt for Standard delivery, shipping costs will be charged€7.90(3 to 5 working days).
- If you choose an Express delivery shipping costs will be charged 12,90€ (1 to 3 business days).
- €15 for the United Kingdom (2 to 7 working days)
- €9 for Switzerland (5 to 7 working days)
- €8 for Zone 1: Germany and the Netherlands (5 to 7 working days).
- 9€ for Zone 2: Belarus, Bulgaria, Greenland, Hungary, Latvia, Liechtenstein, Romania, Slovakia, Slovenia, the Vatican , Estonia, Poland, Austria, Denmark, Ireland, Italy, Lithuania, Portugal, Spain, Sweden (5 to 7 working days).
- 15€ for Norway and Greece (3 to 6 working days)
-
22€ for: Andorra, Canada, the United States, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Turkey, Ukraine, Serbia, North Macedonia, Albania and Bosnia and Herzegovina (5 to 7 working days).
- €29 for: China, United Arab Emirates, Japan, South Korea, Singapore, British Indian Ocean Territory, Hong Kong SAR China , Israel, Kuwait, Lebanon, Taiwan, India, Indonesia, Mexico (6 to 10 working days).
- 39€ for: Australia, New Zealand, Qatar, Saudi Arabia, United Arab Emirates (10 to 13 working days).
Deliveries are free:
- In mainland France above€100 purchase.
- In Belgium and Luxembourg above€150 purchase.
- In Switzerland above €200
- In the United Kingdomabove €150
- In Europe for Zone 1: Germany and the Netherlands to-dessus of 150€ purchase.
- In Europe for Zone 2: Estonia, Hungary, Latvia, Slovakia, Slovenia, Poland, Austria, Denmark, Ireland, Italy, Lithuania, Portugal, Spain, Sweden, Belarus, Bulgaria, Greenland, Vatican City State , Liechtenstein, Romania aboveabove 150€ purchase.
- For Norway and Greece above €250
- For: Serbia, North Macedonia, Canada, United States, Albania, Bosnia and Herzegovina, Andorra, Georgia, Gibraltar, Iceland, Malta, Moldova, Montenegro, Turkey, Ukraine above 250€ purchase.
- In the rest of the world above €500 purchase.
The products leave our warehouses within 24 hours (working days) subject to payment and available stocks. The delivery times that we indicate are those generally observed by carriers, we cannot be held responsible for any transport hazards.
Any customs fees and various taxes payable for international orders are the full responsibility of the customer.
If the products are unfortunately not in stock we will notify you by email as soon as possible. You will then have the choice between an exchange or a refund.
1.1. Packaging
You are important: we therefore put a lot of attention into your packages, so your items are wrapped in tissue paper before being placed in a suitable box. Which is great for a gift! So you can let us know and we'll leave a little note for you to write in the package!
1.2. Parcels that cannot be delivered
If you are absent when the products are delivered the courier will offer you a different collection option. However, if the package is returned to us, you will be subject to new delivery charges in the event of double shipments.
1.3. Lost packages
If you do not receive your package within 15 days , you must notify us at hello@kidiwi-handmade.com . Otherwise, it could affect our ability to track the package and thus the refund of the amounts owed to you.
1.4. Missing or damaged products
All products sold on our site have been checked before being sent. However, if the products are damaged or a product from your order is missing, inform us as soon as possible at the email address hello @kidiwi-handmade.com .
You will then have the choice between an exchange or a refund.
However, we will have the right to ask you for a return to check the condition of the product before proceeding with the exchange or refund.
- Returns
Your satisfaction is our priority, so we hope you happy with your new products.
However, if you are not satisfied we can give you a refund.
Please note that we do not accept returns on hair accessories, hats, socks, tights, swimwear due to hygiene reasons.
If you wish to return an item , please let us know within 15 days of delivery to the email address hello@kidiwi-handmade.com .
Returns to France are offered via Mondial Relay:
- Contact us at the email address hello@kidiwi-handmade.com
- We will send you your slip as soon as possible so that you can drop off your package at a relay point.
- Upon receipt of the package and verification of the goods, we will issue a refund.
To be refunded, all items must be returned new, unwashed, in their original packaging, with tags still attached, within 15 working days after delivery. delivery date.
The shoes must be in their original packaging, also new, as it is considered part of the product. Please do not use the shoe box as packaging for the package.
International return costs will only be covered in the following cases:
- A product does not conform to the description on the website;
- A product is damaged.
In all other cases, return costs are your responsibility.
Return costs from abroad are not covered, however your return costs can be reimbursed with PayPal.
Responsibility for the products remains with you until we receive the product. We therefore advise you to be very careful with the packaging of the items, they will not be refunded if they have been damaged. Additionally, we recommend that you use a signature delivery system, as we will not be able to refund items that we have not received. Furthermore, please keep proof of shipment until we have reimbursed you.
We can, however, schedule a return, and subtract the amount from your refund for greater convenience. The responsibility is therefore ours from the moment the package is handed over to the courier.
Once the products have been accepted we will reimburse you via the credit card used for payment.
Thank you for sending all feedback to:
KIDIWI
4 Berthelot Street
95300 Pontoise
FRANCE
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